Making a Claim

If you are unfortunate enough to have to make a claim then we will do all we can to help you through the process. To ensure your claim is handled swiftly and efficiently it is important that you follow the Making a Claim information laid out in the Policy Schedule.

To make a claim other than for medical emergencies or curtailment, please contact:

Ryan Direct Group Travel Claims
Quay Point
Lakeside Boulevard
Telephone:  0344 412 4296

Please quote scheme number 04729D (Travel Insurance Direct) and state under which section(s) a claim is being made. This will ensure you are sent the correct claim form(s).

Completing the Claim Form

Please read the claim form carefully and ensure that You provide all the documentation requested. Failure to fully complete the claim form or forward all the requested documentation in support of Your loss will prevent Your claim from being reviewed. Please note that additional information or documentation may be required to substantiate Your loss if it is considered necessary.

In no event should a claim be notified later than 31 days after the end of the Trip.

IMPORTANT: Do not forward any documents until you submit the completed claim form.

Scheduled Airline Failure (Section 15)

Any occurrence which may give rise to a claim should be advised as soon as reasonably practicable to:

IPP Claims Office, IPP House, 22-26 Station Road, West Wickham, BR4 0PR
Tel: +44 (0)20 8776 3752

IPP will only accept claims submitted up to six months after the failure. Any claims submitted after the six month period will NOT be processed.

Medical Emergency Assistance

What you must do in the event of a MEDICAL EMERGENCY outside of the United Kingdon and in all cases involving REPATRIATION or CURTAILMENT.

The Emergency Assistance Service provided by this insurance is operated by Global Response and Healthwatch S.A.

In the event of any illness, injury, accident, or hospitalisation which requires:

Inpatient Treatment

Anywhere in the World:  +44 (0)113 318 8114  (Global Response)

Outpatient Treatment

North America & the United Kingdom:  +44 (0)113 318 8114  (Global Response)

Elsewhere in the World:  +44 (0)113 3180 124  (Health Watch S.A.),  email:

When contacting our Emergency Assistance Service please quote the following:

Insurance Provider:  UK General Insurance Ltd.
Scheme Name:  Travel Insurance Direct
Scheme Number:  04729D

Outpatient Instructions to Doctors / Clinics

In order to have your invoices paid quickly, please send your invoice together with a copy of the Validation Certificate (clearly showing the policy number and names) and any supporting documentation related to the outpatient treatment (medical report, cost breakdown) by email to

You must include your bank account details, IBAN and/or Swift Code for payment to be processed electronically.

Health Watch Outpatient Department
Tel: 00 30 2310 256454
Fax: 00 30 2310 256455 or 00 30 2310 254160

Returning Early to the United Kingdom

If you have to return to the United Kingdom under Section A1 (Cancellation and Curtailment) or Section B (Medical Expenses) our Emergency Assistance Service must authorise this. If they do not, this could mean that we will not provide cover or we may reduce the amount we pay for your return to the United Kingdom. Our Emergency Assistance Service reserve the right to repatriate you should our Emergency Assistance Service view you as being fit to travel.